Company Business： - Software development, WEB, Hybrid App, Chatbot, and AI service. Responsibilities: - Business Strategy/Development, Sales, Recruitment (hiring manager), Chatbot project, and Project management. Detailed Responsibilities (Achievements/KPIs): # Business Strategy/Development - Create 3 years plan, make [mission, vision, value, corporate message], and new business plan - Project of Launch Myanmar subsidiary. # Sales - Sales for Hybrid app partnership (1 month): Work with partner company and made agreements with 8 companies # Recruitment (hiring manager) - To multinationalize company structure, hire 4 full timers (1 Japanese, 3 non-Japanese) including AI engineer. (4 months, from September to December 2016.) # Chatbot development, and Project management - Client negotiation, Design Chatbot service through Lean Startup and Design Thinking method. - Chatbot project leader, budget/man-hour management, chatbot development (api.ai), hiring members to build team (designer, script writer, engineer), select partner companies.
Overview: From July 2016, start working at Incubit Inc. was founded in January 2014 as a Tech startup. Joined as a first full-time employee of company. Only the founder and few interns run the company at the time. Responsibilities are: [July] Sales [August to October] Participate in Hybrid App project, business development (Myanmar Subsidiary Project) and hiring as a hiring manager. [From November] Project Manager of Chatbot project. This service went live on the first of March 2017.
Company Business： - Staffing agency, Employment agency, Training Center, Community management Responsibilities: - Business development of staffing agency, Employment agency, Training Center, and Community management Detailed Responsibilities (Achievements/KPIs): # Business development of Staffing agency, Employment agency - Client account development (cold-calls, conference attendance, JD creation, make NDAs) - Candidate account development (posting, corporate SNS, engineering seminar attendance, interviews) - Closing contract (5 contracts including own engineering contract.) # Business development of Training Center - Plan, formulate, and create the curriculum - Attracting trainees (posting, word of mouth, inflows from the community) - In charge of trainer, handing over to team members # Business development of Community - Planning community’s strategy, select KPIs - Advertise, promote and operate community on Meetup - Hold weekly event on weekend (once a week for 3 months, became the community that assembling over 600 members) Overview: After that telecoms experience, I went up for the position that setting up a new business at overseas branch (Singapore branch · Tech recruitment agency, training business and new other businesses). A company strategy is drawn up from a review of the corporate value (SWOT analysis) to have clients select our company even does not have any past record in Singapore. We decided three major services : Communities, Japanese corporate cultural manners training, recruitment service. In the first three months, put the training project on track, then started to set up a community and recruitment business. (It turned out that there are only few markets for “Specified Worker Dispatching Undertaking” only after entering Singapore) From 2016, closed five contracts including my own engineering contract. To return to engineering job, started handover of all business to members. From April to June 2016, I was supposed to be engaged in consulting business of telecommunications in Indonesia. However, due to law amendment in Indonesia, the government will not provide a working visa. For family reasons, left the company in June. Returning to Japan.
Company Business： - Tech “Specified Worker Dispatching Undertaking” industry (in Japanese, 特定派遣業), training service, interpreter/ translation service. Responsibilities: - Network engineer, service manager at telecommunications (NTT communications, client is one of Major banks) Detailed Responsibilities (Achievements/KPIs): [Period] April 2014 - May 2015 [Job Description] Overseas Managed Network Service Management (as a Service Manager) [In charge] - Proposal: Proposal of new managed network service - Design and Development: Implementation and design of monitoring/performance monitoring device Operation design and operator training associated with new monitoring device - Event management: monitoring device implementation, circuit test arrangement, work information management - Incident Management: Fault Ticket Management, Fault Statistics, Down-time Analysis - Change management: permit / reflect in change request - Performance management: correspondence network delay/ degradation, correspondence inquiries from IT managers - Reporting: Create and report on monthly statistical information
[Period] July 2012 - March 2014 [Job Description] Monitoring and maintenance operations overseas networks (work at international help desk) [In charge] - Maintenance: Initial investigation on incident, vendor arrangements - Monitoring: equipment monitoring (SNMP, Ping), circuit test, and initial investigation Inquiries to overseas carriers, circuit test requests, overseas customer contacts point Translation work, equipment log acquisition Input and organize the history of troubles and inquiries, prepare reports Overview: Since July 2012, worked at international help desk of NTT telecommunications. From April 2014, promoted to the service manager of the managed network including the international help desk. The client is Japan's megabank. Liaise with all IT managers at bank’s overseas branches. Work closely with overseas alliances, vendors, etc., strives to improve circuit quality. During the term of service manager, in charge of all processes such as proposal activity of new service, introduction plan on new monitoring and performance management devices, operation design and manual preparation, training for helpdesk operators etc. We regularly conduct interviews with operators before and after the trainings to maintain motivations and improve operational quality. (As the evaluation index of the operational quality, initial reporting time, number of times of exceeding threshold of initial reporting time, operators’ working hours, etc. are used) In the customer satisfaction survey of the period, we gained full score at all-time high.
Company Business： - Independent SIer, contract-basis development of software, package sales, overseas offshoring, Consultation Responsibilities: - Software development (whole process), offshore development bridge with local subsidiary in India Detailed Responsibilities (Achievements/KPIs): # Software development (whole process) - Requirement definition, design (specification, basic/detailed design document, DB design, E-R diagram) - Development (coding, offshore development with Indian engineers) - QA, test (offshoring and test case creation / evaluation / process control) - Maintenance operation (Responding to customer inquiries, feedback to Indian engineers) [Project] ① Customer management system of insurance company (period: 6 months) ② Web system upgrade project of major baker (period: about 1 year) ③ Sales and order management system of retail industry (Period: 8 months)
Detail on ② : Upgrade project of selling, ordering and inventory management system of bakery manufacturers. Responsibilities: Changing the UI of the ordering system, refining the internal logic, creating form generation system by Excel, and updating the database accordingly. The development process in charge covers everything from upstream to downstream, support for operation period. Offshoring a part of project to Indian team (correspondence with local engineers by Skype and e-mail, project management)