I studied at The Hong Kong Polytechnic University and now currently pursuing my career in HK. I am passionate about kids, food and beverage, a start-up company and giving a huge impact on the social, especially about delivering knowledge in a product.
I am would like to join a company with passionate people because it helps me a lot to grow to be a fast-learner, working in a dynamic and fast-paced environment and most important is, learn how a team-work should be so that we can create an incredible product for the customers, retain a good long relationship with partners for future product improvements.
-Building a good relationship with partners (schools) as the key point of contact -Communicating externally with partners and parents to identify, analyse their problem and provide a proper solution to retain their satisfaction, and product improvement -Managing school events to demonstrate the product and get users onboard -Contacting non-user to provide assistance in converting sign up to user -Communicating internally with IT department for support ticket (Jira) solving -Comfortable in using Sendinblue (CRM tool), Jira, Stripe, Microsoft (Excel, Word, PowerPoint), Slack Airtable and Canva
-Managed the investors’ on-boarding process from Malaysia -Created weekly report for Consumer Experience performance; identify the problem and provide a proper solution -Conducted analysis for the overall company’s performance and competitor’s analysis for product and service improvement -Face to face interaction with end-customers and demonstrate the product -Communicating with the lenders to provide an update on the borrower’s loans status -Created company’s FAQ page, landing page content for one product and blog content -Familiarized well using Mailchimp, Intercom and Slack
2018-05 - 2018-08
Tasting event and account management
Managing the food tasting events at schools to let the kids and teachers try our lunchbox. My role is to present to the schools about the company's vision and mission, interact with the kids during the tasting (e.g. asking what are their favourite foods and if our food is suitable for them), collect feedback from the children and the teachers for satisfaction retainment and future improvements.
After the food tasting, I collaborate with the sales team to discuss the terms and condition, including pricing and logistics that both the company and schools come to an agreement, and close the deal. The next step is to manage the account by frequently contacting them to hear their problems, feedbacks and provide proper solution and analyse future improvements for the product
2019-8 - 2020-2
Managing the school events to participate (e.g. school fair). My role is to externally communicate with the schools ensuring we will participate and sell our food products to the attendee. Internally, I communicate with the chefs discussing what healthy food should we provide and quantity, operation team to discuss about the logistic aspect for food container and delivery method. In addition, I communicate with the sales and chefs to discuss the price of our product. I also attend the events to do product/service demonstration to the parents in order to get new users onboard.
Furthermore, I work on the post-event report analysis of how many products we sold, revenue earned, how the event goes with parent's communication if we can collect feedback from existing users and on-spot sales, and closely monitor the sales conversion growth after events.
2019-8 - 2020-2
One of my role as an account executive is to build campaigns for the parents to share our latest news, products and education-based newsletter. In addition, I also build campaigns (e.g. policy update and new product update) for ex-users to collect their feedback, maintain a good relationship even though they are not our user anymore and to re-onboard them to our service again.
After sending the campaigns, I need to analyse the impact of it, for example, the rate of readers, openers, the survey result from the CRM tool and analyse through the email and phone for campaign-related inquiry.
Food making workshop at The Hong Kong Polytechnic University
Organised the event for 40 PolyU students; presentation, budgeting, marketing, venue dealing, poster making and post-event reporting
2018-9 - 2018-9
Ying Wa Girls’ School Global Week at Intercultural Education
Became one of the speakers in sharing cultures worldwide in increasing the student’s awareness with eight other speakers from different countries
2017-1 - 2017-1
Orientation Programme for Non-Local Students 2016-17 at The Hong Kong Polytechnic University
Group Leader Assisted in planning the orientation programme’s activity (games, campus tour, city tour) for non-local students, including coordinating a group consists of 15 students from Mainland China and more than 25 other countries
2016-8 - 2016-8
Networking, Weekend Activity, Workshop, Career Opportunity
Connections on Wantedly
What's a 'Wanted Score'?
Are you sure you want to send this feedback to Wantedly?