Senior Talent Acquisition Lead
The Club is more than just HKT’s customer loyalty program and digital business, it’s your direct line to fun, excitement and fabulous rewards. You can join for free, even if you’re not a HKT customer.
As a member, you’ll enjoy exclusive deals and earn Clubpoints on The Club’s shopping, travel, and CSR services, along with spending on designated HKT affiliates and our numerous merchant partners. Use your Clubpoints to redeem awesome rewards or to offset your spending on various The Club services.
To deepen customer engagement, HKT's customers from CSL, 1010, Netvigator, and Now TV can earn 1 Clubpoint for every $10 spent on their monthly service bills. Club members can also earn Clubpoints from our many partners such as Citibank, Apple, Esso etc.
With our mission to create a frictionless digital ecosystem for all Hong Kong citizens, we are also investing heavily in several integrated ecommerce platforms that allow our members to earn and use their Clubpoints to settle their purchases:
Club Shopping is an online shopping platform that carries over 2,000 brands with priority access to the latest handsets and gadgets. The platform focuses on deeper partnerships with brands offering premium products.
Club Travel is an online travel agency that enables members to use their Clubpoints to settle their flight and hotel bookings while also earning Clubpoints on their cash spending at the same time.
Club Insurance offers tailored insurance products ranging from gadget & appliance, health, and travel categories to our members, in partnership and underwritten by FWD and Bolttech.
ABOUT THE JOB:
We are looking for a Senior Manager Data Governance who will lead and manage the LDA-HPP data governance activities and will have responsibility for improving the quality and managing the protection of sensitive data and information assets. The position will focus on establishing and ensuring adherence to an enterprise data governance framework for data policies, standards and practices, both at the department and Business and Functional areas level, to achieve the required level of consistency, quality and protection to meet overall business needs.
The Senior Manager Data Governance serves as a point of escalation for governance, data quality and protection issues and will work closely with Business and Functional area leadership to improve the quality and value of core data assets, respond to regulatory protection requirements as well as support the strategic requirements of the department.
-Establish and govern an LDA data governance implementation roadmap including strategic priorities for development of information-based capabilities
-Roll out data governance framework, with a focus on improvement of data quality and the protection of sensitive data through modifications to organization behavior policies and standards, principles, governance metrics, processes, related tools and data architecture
-Define roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets
-Serve as a liaison between Business and Functional areas and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated and well understood and considered as part of operational prioritization and planning
-Develop & maintain inventory of the enterprise information maps, including authoritative systems, owners
-Facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise
-Define indicators of performance and quality metrics and ensure compliance with data related policies, standards, roles and responsibilities, and adoption requirements
-Work with Senior Management, comprising resources from the Business and Functional areas and IT business and operations functions, to achieve their objectives; resolve issues escalated from Business and Functional areas data governance representatives
-Provide progress reports to Senior management and oversee periodic updates to the Department Data Governance Roadmap
-Coordinate external data sources to eliminate redundancy and streamline the expense related to those services
-Identify new business opportunities pertaining to the use of information assets to achieve efficiency and effectiveness in the marketplace / represent data as a strategic business asset at the Senior Management table
Required Skills and Qualifications
-Bachelors or Masters in Computer Science, MIS, or Information Management
-7+ years of relevant experience, with large-scale data or project management and oversight experience.
-Knowledge of industry leading data quality and data protection management practices
-Knowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to data protection
-Knowledge of data related government regulatory requirements and emerging trends and issues
-Demonstrated consulting skills, with change management concepts and strategies, including communication, culture change and performance measurement system design
-Knowledge of risk data architecture and technology solutions
Internally and externally recognized subject matter expert that influence the way things are done
Highest personal and professional integrity and strong work ethics
Ability to articulate vision of transformation efforts and a sense of mission
Willingness to take change and provide direction
Results orientation, willingness to commit to a direction and drive operations to completion
Demonstrated ability to manage adversity and challenging situations
Relationship management skills
Ability to manage senior relationships across all the Business and Functional areas
Ability to develop cooperative and constructive working relationships
Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
Collaborative team player orientation towards work relationships, strong culture awareness
Project Oversight and Decision-ing
Highly developed skills in priority setting and alignment of project priorities with Departmental strategy
Ability to break down complex problems and projects into manageable goals
Ability to get to the heart of the problem and make sound and timely decisions to resolve problems
People management and development skills
Ability to develop people, skills in coaching, mentoring, and teaching on the job