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Senior Analyst - Strategy Planning & Execution
Full-time
on 2021-12-08 25 views

Drive Strategy & Growth for The Club's key Business Programs from an end to end perspective

The Club by HKT

The Club by HKT members View more

  • Senior Talent Acquisition Lead

What we do

The Club is more than just HKT’s customer loyalty program and digital business, it’s your direct line to fun, excitement and fabulous rewards. You can join for free, even if you’re not a HKT customer.

As a member, you’ll enjoy exclusive deals and earn Clubpoints on The Club’s shopping, travel, and CSR services, along with spending on designated HKT affiliates and our numerous merchant partners. Use your Clubpoints to redeem awesome rewards or to offset your spending on various The Club services.

Why we do

To deepen customer engagement, HKT's customers from CSL, 1010, Netvigator, and Now TV can earn 1 Clubpoint for every $10 spent on their monthly service bills. Club members can also earn Clubpoints from our many partners such as Citibank, Apple, Esso etc.

How we do

With our mission to create a frictionless digital ecosystem for all Hong Kong citizens, we are also investing heavily in several integrated ecommerce platforms that allow our members to earn and use their Clubpoints to settle their purchases:

Club Shopping is an online shopping platform that carries over 2,000 brands with priority access to the latest handsets and gadgets. The platform focuses on deeper partnerships with brands offering premium products.

Club Travel is an online travel agency that enables members to use their Clubpoints to settle their flight and hotel bookings while also earning Clubpoints on their cash spending at the same time.

Club Insurance offers tailored insurance products ranging from gadget & appliance, health, and travel categories to our members, in partnership and underwritten by FWD and Bolttech.

As a new team member

REASONS WHY YOU SHOULD JOIN US:
-A ride on an exponentially growing business. We’re having more than 2X in both traffic and Gross Merchandise Value YoY
-Opportunity to tap into one of the largest user bases in Hong Kong of a single product. Making a small change can impact daily lives of many.
-Exposure to a vast array of verticals. You won’t be confined to one industry in one company but multiple. Our existing portfolio includes e-commerce, insurance, financial services and travel
-Staff’s exclusive offers to the Club. Examples are priority access to exclusive offers and tier upgrade
-A fun and open team culture. We have team celebrations every month and cross-team events regularly to celebrate small milestones.
-Opportunity to work with senior leaders from top tier consulting firms, start-ups, tech firms and banks. Get ready for intellectual conversation.
-A dynamic and fast-paced yet financially stable environment. We are part of the HKT group.
-Easy access to the voice of customers via the insight community - the Club Pioneer. We are customer-centric, so we secure channels of getting user feedback timely.

ABOUT THE ROLE:
The Club is seeking a Planning & Execution Manager (Senior Analyst Level) to support the Key Business Program from an end to end perspective.

JOB SCOPE:
-Drive strategy and growth for The Club by having direct responsibility on the success of the program:
-Ensure program strategy considers The Club’s business goals and directions
-Act as trusted advisor and counterweight to program owner (dotted reporting line to) and their team.
-Establish program strategy and initiatives priorities (in conjunction with program owner)
-Conduct competitive analysis and reporting
-Become SME in the part of the business that relates to the program
-Optimize program performance by driving key initiatives implementation / lifecycle
-Lead program initial funding request and annual budget process
-Communicate program strategy, performance and priorities
-Develop new initiative’s business justification, determine business design / requirements for the commitment of resources and implementation
-Align shared service teams (digital, analytics, marketing) and support groups (Fin, Legal, HR) to program priorities
-Determine program roadmap, drive detail business design, manage implementation timeline and overall governance across multiple initiatives
-Identify, assess and mitigate program risks that could impair the ability to execute and scale the program
-Provide management assistance, for instance by convening program reviews and management meetings
-Optimize program performance and planning:
-Partner with the digital to establish and implement the product/technology strategy where required
-Work with finance and help support the control environment:

TO SUCEED IN THIS ROLE:

Knowledge you should have or excited to learn
-Domain (Ecommerce, Retail)
-Functional (marketing, commercial negotiation, consumer psychology)

Leadership & Management
-Demonstrated credibility and experiences in managing a program
-Strategic with good business acumen
-Team orientated
-Ability to forge strong internal relationships across a broad range of functions
-Self-motivated, tenacious and able to work with high degree of independence
-Highly motivated with excellent time management & prioritization skills
-Energetic and dynamic in style
-Passion in striving for program excellence and learning new agenda
-Ability to analyze large data sets and present conclusions concisely
-Presents well to senior and program heads
-High ethical standards
-Solid and strong control mindset

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Company info
The Club by HKT
  • 32/F PCCW Tower, Taikoo Place, Quarry Bay
  • Drive Strategy & Growth for The Club's key Business Programs from an end to end perspective
    The Club by HKT