Senior Talent Acquisition Lead
The Club is more than just HKT’s customer loyalty program and digital business, it’s your direct line to fun, excitement and fabulous rewards. You can join for free, even if you’re not a HKT customer.
As a member, you’ll enjoy exclusive deals and earn Clubpoints on The Club’s shopping, travel, and CSR services, along with spending on designated HKT affiliates and our numerous merchant partners. Use your Clubpoints to redeem awesome rewards or to offset your spending on various The Club services.
To deepen customer engagement, HKT's customers from CSL, 1010, Netvigator, and Now TV can earn 1 Clubpoint for every $10 spent on their monthly service bills. Club members can also earn Clubpoints from our many partners such as Citibank, Apple, Esso etc.
With our mission to create a frictionless digital ecosystem for all Hong Kong citizens, we are also investing heavily in several integrated ecommerce platforms that allow our members to earn and use their Clubpoints to settle their purchases:
Club Shopping is an online shopping platform that carries over 2,000 brands with priority access to the latest handsets and gadgets. The platform focuses on deeper partnerships with brands offering premium products.
Club Travel is an online travel agency that enables members to use their Clubpoints to settle their flight and hotel bookings while also earning Clubpoints on their cash spending at the same time.
Club Insurance offers tailored insurance products ranging from gadget & appliance, health, and travel categories to our members, in partnership and underwritten by FWD and Bolttech.
REASONS WHY YOU SHOULD JOIN US:
-A ride on an exponentially growing business. We’re having more than 2X in both traffic and Gross Merchandise Value YoY
-Opportunity to tap into one of the largest user bases in Hong Kong of a single product. Making a small change can impact daily lives of many.
-Exposure to a vast array of verticals. You won’t be confined to one industry in one company but multiple. Our existing portfolio includes e-commerce, insurance, financial services and travel
-Staff’s exclusive offers to the Club. Examples are priority access to exclusive offers and tier upgrade
-A fun and open team culture. We have team celebrations every month and cross-team events regularly to celebrate small milestones.
-Opportunity to work with senior leaders from top tier consulting firms, start-ups, tech firms and banks. Get ready for intellectual conversation.
-A dynamic and fast-paced yet financially stable environment. We are part of the HKT group.
-Easy access to the voice of customers via the insight community - the Club Pioneer. We are customer-centric, so we secure channels of getting user feedback timely.
-Understand and document business/functional requirements to assure that requirements are testable and properly covered
-Develop and execute test cases/scripts for a variety of tests – e.g., functional testing, regression testing and user acceptance testing – to safeguard the quality of product/feature
-Document identified bugs in details, communicate testing progress, report testing results with the working team and discuss the issues to ensure appropriate follow-through to resolution
-Implementing traceability matrix to reflect test coverage and link defects with the test cases
-Attend sprint review/retrospective and provide suggestions to improve and enhance the entire product development cycle
-Establish the best practice for the quality assurance process/workflow and relentlessly identity areas of improvement – e.g., test automation – to boost the quality of and reduce the go-to-market time of product/feature
-Establish a positive working relationship with the digital product managers, developers and UX/UI designers to understand the business/user requirement, product release scope and usability concerns
-Work with the Quality Assurance Manager to develop and execute testing strategy for the Digital Product team
TO SUCEED IN THIS ROLE:
-You're focusing on the outcome instead of output. You are good at prioritizing and paying attention to items that matter the most to the business.
-You're often up to the challenges and embrace discomfort. Nothing is accessible before you learn it, but you will never say no to learn something new.
-You're a great communicator and self-starter. You love hearing and delivering a great story to others with business context and implications.
-You're a quick learner and passionate about user experience and talent that keeps you on technology's leading edge.
-You're striving for excellence and be pragmatic at the same time. You find practical solutions to technical problems and make strategic solutions come to life.
-University Degree in Information System, Information Technology, Computer Science, Engineering or related disciplines is preferred but not a must.
-At least three years of experience in digital product quality assurance – e.g., planning and performing manual/automation testing
-Prior experience in e-commerce is a great plus
-Experiencing working in an agile environment like Scrum or Kanban is a great plus
-Analytical, organizing and attention to details with the ability to solve multiple problems at the same time
-Strong sense of responsibility and ownership with a high level of self-motivation
-Team player with excellent communication to convey messages to different users with a diverse background – e.g., designers, developers, etc.
-Prior experience of working with remote team or managing vendor is ideal
-Strong knowledge of web technologies, browser/OS combinations and device differentiation
-Experience in developing test plans, writing test scripts, developing use cases, implementing automated testing and assisting business users through user acceptance test processes is a great plus
-Experience with testing cross-browser/device web application is ideal
-Strong sense of customer empathy with the ability to recommend a solution from the user’s point of view is ideal
-Experience with online tracking and Scrum tools like JIRA and Confluence is a plus
-Fluent in Cantonese and English is a must
-Immediate available is a definite advantage