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Call Centre
Full-time
NEW
on 2021-11-25 12 views

Customer Officer, Concierge Service

HKT

HKT members View more

  • Candy Kwok

What we do

csl is a mobile service brand of CSL Mobile Limited. csl is the leading provider of mobile communications and holds the widest range of radio spectrum of any mobile network operator in Hong Kong. Our new 5G service comes complete with a spectacular breed of audio-visual entertainment, riding on 5G hallmarks of ultra-high speed, massive connectivity and ultra-low latency. csl’s differentiation from competitors is served by a richness of expertise, diverse partner relationships and an approach that enables customers to see the world differently. CSL Mobile Limited is a subsidiary of HKT.

How we do

Innovative, Energetic, Tech-savvy

As a new team member

Your role

- Provide professional concierge & customer services to clients via phone calls or email
- Handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel
planning, shopping services, entertainment, sports, recreation & special events
- Manage communication with customers in a friendly, professional & courteous manner
- Resolve customer complaints, establish relationships with customers, learning their preferences

To succeed in this role
- Certificate holder or above
- Strong business sense with good customer service and problem solving skills
- Effective communication in written & verbal English & Chinese
- Outgoing with good interpersonal and communication skill
- Able to effectively and efficiently man the system in use
- Keen interest in lifestyle living & enjoy helping people
- Customer-oriented, good telephone manner & problem solving skill
- Proficient in MS Excel, Word, PowerPoint and Chinese word processing
- Required shift and holiday work

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement
http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf

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Company info
HKT
  • Kowloon Bay
  • Customer Officer, Concierge Service
    HKT