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on 2021-11-25 29 views

Customer Officer, Email and Livechat


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  • Candy Kwok

What we do

csl is a mobile service brand of CSL Mobile Limited. csl is the leading provider of mobile communications and holds the widest range of radio spectrum of any mobile network operator in Hong Kong. Our new 5G service comes complete with a spectacular breed of audio-visual entertainment, riding on 5G hallmarks of ultra-high speed, massive connectivity and ultra-low latency. csl’s differentiation from competitors is served by a richness of expertise, diverse partner relationships and an approach that enables customers to see the world differently. CSL Mobile Limited is a subsidiary of HKT.

How we do

Innovative, Energetic, Tech-savvy

As a new team member

Your role
- Handle customer inquiries or complaints through email / web chat and offer one-stop resolution
- Handle customer dispute cases with care and professionalism and escalate when needed
- Maintain and develop good relationships with customers
- Follow procedures and workflows with internal guidelines and regulatory requirement properly
- Proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties
- - Assist on ad hoc jobs

To succeed in this role
- Form 5 or above
- Good command in both written and spoken English and Chinese
- Effective customer handling and problem solving skills
- Knowledge in computer applications e.g. Internet, Microsoft Office and social media platforms
- Customer-oriented, Pro-active, willing to learn, able to work independently
- Shift duty is required (shift allowance is granted)
- Work location: Kowloon Bay

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Company info
  • Kowloon Bay
  • Customer Officer, Email and Livechat