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Create great in-store customer experience
Full-time
on 2021-11-17 91 views

Create great in-store KaiKai customer experience with our superbrand partners

Cosmose Limited

Cosmose Limited members View more

  • Senior Talent Partner APAC

What we do

Cosmose is a fast-growing software company on a path to revolutionise the $23 Trillion retail industry. Cosmose AI understands, predicts and influences how billions of people shop offline by seamlessly adding data-driven actionable insights back to their online and digital assets. Cosmose delivers results for the world’s biggest brands, including L'Oreal, Estee Lauder, LVMH, Cartier and Walmart. Cosmose is seamless (no hardware), accurate (1.6 meters positioning accuracy) and everywhere (1 billion+ smartphones and 500,000+ offline stores).

Cosmose is now valued at over $100 million and raised a Series A investment fund in August 2020, backed by Tiga Investments, OTB Ventures and TDJ Pitango. With numerous successful business projects and collaborations in China, Hong Kong and Japan in the last 3 years, we are now embarking on an exciting and ambitious market expansion plan across APAC. Through these expansion strategies, Cosmose will not only expand our footprint to new destinations, but our technology and expertise will aid retailers to recover from the pandemic and transition their businesses into the post-pandemic world via a data-driven approach. By 2022, we aim to expand the ecosystem to over 2 billion smartphones and 10 million stores across Asia Pacific.

Cosmose AI was recently awarded “Most Innovative Use of Mobile Technology,” by Mob-Ex Awards 2021, Asia’s biggest mobile marketing awards. It also was recognized for Best Use of Digital Solution, the Best Use of O2O Strategy & the Best Use of Technology category.

We recently launched KaiKai, the fastest growing shopping app, offers curated secret deals from superbrands. Accessing deals on their mobile that are in their vicinity, users can shop at their convenience in-app and collect in-store. We’re proud of its successful launch in Singapore & Hong Kong (No. 1 app in AppStore and Google Play on day 1, $1mln in the 1st week) and extreme members loyalty.

KaiKai is the expert in creating hype and driving traffic to offline stores. KaiKai partners with some of the best brands offer deals at never-seen-before prices across luxury fashion, beauty and skincare, electronics, dining, staycations, spas and more.

How we do

Our core values:
Dreams Big: Ambitious, passionate and achieve MASSIVE goals
Customer-centric: We care about our customers and strive to provide them with the best solutions
Celebrates both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are setbacks
Honesty and Integrity: We appreciate respectful feedback
Problem Solver: You’re a fixer and not a complainer
Actionable: Work fast, make SMART decisions fast, move fast with conviction

As a new team member

KaiKai, the fastest growing shopping app, offers curated secret deals from superbrands. Accessing deals on their mobile that are in their vicinity, users can shop at their convenience in-app and collect in-store. We’re proud of its successful launch in Singapore and Hong Kong, and extreme members loyalty. KaiKai is the expert in creating hype and driving traffic to offline stores. KaiKai partners with some of the best brands offer deals at never-seen-before prices across luxury fashion, beauty and skincare, electronics, dining, staycations, spas and more.

To ensure seamless customer experience, we are on the hunt for a Retail Excellence Executive (Operations) rockstar to be based in our Hong Kong office. This person will work with a team of like-minded individuals, to ensure that we continue to think and act customer-first to our users.

What you’ll do:

Collaborate with Category and Merchandising teams to coordinate inventory submissions from brand partners, and to anticipate potential operational risks/issues
Establish standard operating procedures (SOP) to collaborate with brand partners on inventory submission and delivery of in-store assets, and to execute on it
Establish standard operating procedures (SOP) to ensure timely deliveries to selected users so that we continue to delight our customers, and to execute on it
Work closely with merchandising, marketing and product teams to ensure seamless journeys for user experiences and merchant partnerships
Analyse and report on inventory and cost performances
Vendor and transportation cost management
Regular review of business metrics, to drive areas of improvement to meet/exceed goals

What you’ll need:

Relevant operation experience, preferably in e-commerce or retail industry
Excellent interpersonal, planning and organization skills to multitask in a fast-paced environment
Positive work attitude and able to work under pressure
Ability to work independently and proactively
Good communication and interpersonal skills to build relationships with stakeholders of diverse cultures

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Company info
Cosmose Limited
  • Founded on 2014/02
  • 75 members
  • 20/F, Cityplaza Three, 14 Taikoo Wan Road, Taikoo, Hong Kong
  • Create great in-store KaiKai customer experience with our superbrand partners
    Cosmose Limited