Human Resource Manager
Genesis Block was founded in 2012 to serve the needs of the mining industry. Our business comprises of OTC/Proprietary trading, Investments, building online/offline communities mainly in Hong Kong and Thailand. In the past few years we have organized over 200 events and built a following of over 20 million passionate users.
Leveraging its industry connections and insights, Genesis Block offers diverse and creative trading solutions to both institutional and retail digital asset investors. We envision Genesis Block to be a pioneer in bringing digital assets to the mainstream world of investment trading within the region. To make this a reality, we possess a management team well-versed in trading a broad spectrum of assets and are recognized leaders in the nascent world of blockchain
We pride ourselves on the trust and goodwill we harbour with our clients. Our belief is that transparency and honesty are pivotal to sustainable success. So we will always be upfront and truthful regarding the information we provide and our service fees. Above all else we are trusted because of our emphasis on safety and the privacy we provide our clients and their data.
Hand in hand with the trust we build, we are committed to our reliability. So no matter who or where you are, you can count on us to provide immaculate service. Furthermore, the consistent quality of our service and the dependability of our team is paramount to what we believe is good business.
We are looking for dedicated applicants with a good attitude and comfortable working in a start-up environment. Our company is fast paced and growing rapidly. Our Customer Service Representatives needs to be flexible, interpersonal, and also have a holistic approach to providing immaculate Customer Service.
-Manage front desk customer interactions with Genesis Block
-Resolve customer conflicts and inquiries, and escalate to CS Manager for any critical issues
-Provide provision of knowledge of our products and services
-Guide customers through their account opening process
-Sales operations support and documentations
-Assist with any ad hoc requests
-Bachelor's degree or equivalent experience
-1+ years' of customer service experience
-Cryptocurrency/blockchain/banking/fintech/technology related background are preferred
-Excellent written and verbal communication skills
-Proficiency in Microsoft Office suite (Outlook, Excel, Word etc.)
-Fresh graduated with interest in Cyptocurrency are encouraged to apply for this position
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