We (Ztore.com) are an online supermarket with same-day delivery, selling quality groceries and home essentials. You can simply buy what you want anywhere anytime online. Through our certificated payment gateway, you just choose your favorite delivery time slot and you will receive your delivery at home fast and safe.
Our vision is to Deliver A Better Living to our customers through choices that really matter and excellent service.
Ztore is undergoing rapid expansion and we are looking forward to you joining our energetic and creative team. You will find out that it’s more than just a JOB.
Ztore has an innovative and open-minded culture. Ztore blends the Traditional Values with cutting-edge technology. We develop our people by empowering them with decision-making authorities in everyday-life at Ztore.
WHY are we looking for this position?
As a fast-growing company aiming to shape a new E-commerce paradigm and experience in Hong Kong, we need a business partner to provide sustainable customer service and serve as driver to the voice of customers.
HOW will you perform in the position?
Be an adaptable team player to achieve a shared goal by having the willingness to learn and capacity to take criticisms
Be a multitasker by prioritizing tasks and managing time wisely and get ready for ad hoc challenges
Be a good listener to solve problems with empathy and patience and feedback to related parties constructively
WHAT duties will you be responsible for?
Handle enquiries and resolve customers’ complaint in a professional manner
Provide pro-active follow-up and premium service to customers
Identify customers’ needs and provide fast responses
Assist operation team in logistic processing
Reflect customer feedback and propose service improvements in terms of products, systems and daily workflow
Deal with any ad hoc assignment
Minimum 1 year of relevant cs experience (call center experience is preferred)
Higher Diploma or above
Strong communication skills, interpersonal skills, time management and problem-solving skills
Able to attend to details and equip with data analytical skills with innovation and flexibility