We (Ztore.com) are an online supermarket with same-day delivery, selling quality groceries and home essentials. You can simply buy what you want anywhere anytime online. Through our certificated payment gateway, you just choose your favorite delivery time slot and you will receive your delivery at home fast and safe.
Our vision is to Deliver A Better Living to our customers through choices that really matter and excellent service.
Ztore is undergoing rapid expansion and we are looking forward to you joining our energetic and creative team. You will find out that it’s more than just a JOB.
Ztore has an innovative and open-minded culture. Ztore blends the Traditional Values with cutting-edge technology. We develop our people by empowering them with decision-making authorities in everyday-life at Ztore.
Backed by one of the largest e-commerce platforms in Hong Kong, Neigbuy.com is a leading online group-buying platform rooted in local community, using geographic proximity to drive O2O purchase. The new retail model enables Neighbuy.com to optimize the supply chain and turn the cost saving to substantial price discount to our customers. Our vision is to disrupt the retail landscape by providing high quality products with favourable prices to customers in the local community based on their diverse assortment preferences.
We are expanding rapidly and looking for highly capable candidates to join our young and energetic team with high flexibility and creative atmosphere!
Handle enquiries and resolve customers’ complaint in a professional manner
Provide pro-active follow up and premium service to customers
Identify customers’ needs and provide fast responses
Assist operation team in order processing
Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
Responsible for any ad hoc assignment if required
Minimum 1 year working experience in customer service
Good command of Chinese and English
Quick learner, attentive and detail minded
Self-driven in problem solving and proactive
Shift duty is required and willing to work on weekends/holidays
Immediate availability preferred
What do we offer:
Relaxed dress code
Flexible working hour
Energetic and open-minded team
Fun and harmonious working environment
Valuable working experience