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Category Manager
on 2020-09-02 371 views

Seeking new blood!


Toby members View more

  • Samson Wong
    Business (Finance, HR etc.)

What we do

Toby is Hong Kong's leading local services marketplace that helps user discover and book from 800 service categories with confidence and ease. We aspire to delight people's lives with exceptional services whether it's helping families improve their home, brides plan their wedding or anyone learn a new language. Since inception, we've helped 500,000 users find and book services by connecting them with 25,000 top-rated and hard-working service professionals. We are customer-obsessed and are constantly trying to improve the hiring experience and service qualities on Toby. In addition to our HQ in Hong Kong, Toby also operates in Taiwan and Singapore. Join our growing team in the quest to build the most customer-friendly platform to hire services!

Why we do

HelloToby is a community driven marketplace for services. We connect people who need help at home or in office, to people who are willing and able to help.
To us, there is no job too big or too small. From home cleaning to pet training and from photography to app development, we've got you covered.

We're solving hard problems and making a meaningful difference in the lives of customers and professionals.

How we do

It takes a village to start a movement. HelloToby's members are on a mission to empower individuals to use their skills to help others. Whether it’s tiling a bathroom or teaching someone the piano, we believe they are all Work Worth Doing. Through these encounters we inspire better human connections and build stronger communities. We work hard to make this happen daily.

Be Empirical
We’re building an intricate economy made up of millions of transactions. We use data to spot patterns that help us make better judgement calls and design for better experiences.

Be Fast
We are entrepreneurs, and every minute and dollar counts. What are you doing to make a difference today?

Be Tenacious
Success is the sum of small efforts, done repeatedly day in, day out.

Be Empathetic
Behind the millions of transactions are people like us. We understand the core of these transactions are the people; the who's, the why’s, and the how’s.

Be Brave
The path to innovation is fraught with failure. We embrace each failure as a learning opportunity. Fail Fast, Fail Often, Rise Stronger.

As a new team member

About The Role

As the Category Manager for our Lesson vertical, your job is to improve our user's hiring experience for teachers across subcategories such as academic, language, hobbies and sports. You will have a rare chance to build a product & business from scratch by collaborating closely with Toby's various teams (e.g. Product, Marketing, Engineering, Operations) to define and achieve our goals for the Lesson vertical.

About You

- You are interested in start-ups and what it's like to build a business
- You have a genuine passion in the Education space
- You prefer rolling up your sleeves and be deeply involved in every aspect of the execution
- You are strategic thinker and can articulate the most important questions to answer, and lead qualitative and quantitative analysis to understand user needs and distill insights
- You translate strategy into action: you can turn insights into high-impact Product and Marketing tests and initiatives


- Design and oversee the implementation of a standard operating procedure for a new hiring experience
- Participate in the entire operation including supplier acquisition and matching
- Collect user feedbacks and work with product team to improve user experience
- Define priorities, set objectives, key results and execution timetables
- Define and assess new opportunities that will improve hiring experience in the Lesson space
- Iterate: track progress, make adjustments, and document ongoing learning


- Experience with starting a business is a plus but not mandatory;
- Experience working as a tutor is a plus
- Comfortable taking on big responsibilities
- Passion in the Education space
- Data-driven and analytical mindset
- Excellent verbal and written communication skills

Highlighted stories

The Toby Spirit
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Company info
  • Founded on 2016/04
  • 23/F, 299 QRC, 299 Queen's Road Central, Sheung Wan, Hong Kong
  • Seeking new blood!