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Contract work/part-time
Part Time Associate, Customer Success
on 2020-08-17 406 views

JOIN US if you're a detail-oriented person and passionate to deliver excellent customer experience!

Preface Holdings Limited

Preface Holdings Limited members View more

  • Macy Ng
    Other

What we do

  • In-person Progarmming Courses
  • Online Programming Course

With one foot in the world of education and the other in technology, Preface aims to nurture and empower those with a passion to teach to suit the ever changing learning landscape around the world with our new educational product - Preface NOMAD.

Preface NOMAD reimagines a new classroom setting outside a traditional classroom and explores an environment that enables learning and teaching without physical limits or boundaries. All teachers will undergo a comprehensive training program provided by the certified MIT Trainers from Preface.

Why we do

Since 2014, PREFACE has focused on providing education solutions to those that feels disconnected with the traditional learning methods. We believe that the world has improved and evolved at a speed that the education systems failed to match.

Driven by our motto that “There isn’t a thing that cannot be learnt”, PREFACE is here to deliver a solution to the mismatch via technology. We are here to offer a course so personalised that there isn’t a way a learner would be neglected; a curriculum so approachable that any learner would understand, and a delivery method so efficient that no one would say no to.

How we do

  • Changing the Asian Community one App at a time – Preface Hackathon
  • Preface at MIT App Inventor Summit 2019

So don’t get us wrong, we are not just an education centre, but a game-changer and influencer in learning - from the learning spaces, our education Concept Store at Preface Coffee where coffee meets learning, to the course offerings and the new way of learning with Artificial Intelligence and Machine Learning Technology.

We are scaling up quickly, and Preface needs someone to keep the momentum moving! If you are someone who is comfortable working in an agile environment, loves tackling market problem and influencing people, then you’re probably looking at the right job.

Read on if you want to thrive in our game-changing, yet fun and autonomous start-up culture!

As a new team member

As an ideal candidate, you will display the following core competencies:
- Very attentive to details,and manage tasks effectively and efficiently
- Enjoy continually manage both internal and external relationships
- Always curious and want to learn more, gaining insight from observation
- Optimizing processes, being accurate and quick
- Actively listen, taking intentional and thoughtful action

Your key responsibilities will be in the following areas:
- Serve as the primary point of contact for Preface and provide with excellence customer services
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Supporting your team or other teams in hosting events or classes, by assisting with the customer services, admin logistics and after-event follow up etc
- Address day-to-day operation issues including course enrolment, student and teacher’s schedule, guest enquiries and administrative work etc
- Go the extra mile to engage customers
- All other office administrative work

Required Skills:
- Passionate and believes in Preface’s mission and vibes
- Demonstrate excellence in customer services skills
- Excellent verbal and written communication skills, in both English and Cantonese
- Excellent Interpersonal skills
- Exceptional organizational and multitasking skills
- Extremely detail oriented
- Minimum 1 year relevant working experience in customer service function is more preferable

Part-time Commitment:
Able to commit for a minimum of 6 hours working per Saturday

Interested parties please click "Want to visit"! Remember to fill in your profile, and attach your C V to your profile!

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Company info
Preface Holdings Limited
  • 20 members
  • 48/F Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
  • JOIN US if you're a detail-oriented person and passionate to deliver excellent customer experience!
    Preface Holdings Limited