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Merchant Operations Specialist
on 2019-12-03 636 views

We want somebody like you to works closely with our sales and city teams!

Ritual

Ritual members View more

  • Rebecca Araujo
    Other

What we do

Ritual delivers more than just an avenue to skip the lunch line - we serve up a true community experience, helping you connect with your social circle and local businesses via seamless technology, all built around what humans love most - food.

Why we do

Lunch for everyone (really)
Whether vegan, lactose-intolerant, or allergic to soy, give your team the freedom to make their own choices. Eliminate tracking food preferences and restrictions, missed food deliveries, and the hassle of cleaning up. When your team gets to choose for themselves, everyone’s happy.

Simplify meal reimbursements
Ritual makes it easy for employees and accounting. No tracking receipts, no complex expense codes. Receive one invoice with detailed transaction logs, and personalized company codes and IDs to identify each order. Employees don’t have to spend their own money, and everyone saves time tracking and reimbursing costs. And, since you have complete control over when and how much to spend, you’ll never go over budget.

Bring teams together
With Ritual’s unique Piggyback feature, teammates can order together, creating social experiences unlike any other lunch program. Whether you’re looking for a walk, want to eat as a team, or have all day appointments, Piggyback helps you meet new teammates, and saves people time. And since Ritual has no admin fees or mark ups, 'delivery' is always free.

How we do

Less headaches
You decide when employees receive credits, and how much they spend. Monday to Friday? Noon to 2 PM? It's your call.

Easy on accounting
Employees order their meals using credits. Overages are charged to their credit card; leftover credits are refunded to you.

Happier employees
Employees love the flexibility of choosing from any Ritual restaurant nearby. Sushi for Susan, pierogis for Pierre, and everything in between.

As a new team member

The Merchant Onboarding Specialist is responsible for supporting Rituals new merchants, post-sale. This person works closely with our sales and city teams to ensure merchants are onboarded in a timely manner by confirming merchant details and providing training to merchant partners to ensure excellent in-store customer experiences.

Overall success in the role involves understanding the more complex aspects of supporting merchants on Ritual - such as menu setup and design, training both technical and hardware, handling objections and building relationships quickly over the phone. This role will also be expected to contribute to process improvement projects to improve overall team efficiency

As a Merchant Operations Specialist at Ritual you will…
Be an expert in Ritual’s merchant account setup and menu system, including complex features such as marketing programs, and in-store operations
Build trust and relationships with merchant partners by handling inquiries and request for support in a timely fashion
Ensure quality is maintained across menus
Coach and train vendors to provide high quality work product

We’re looking for a Merchant Operations Specialist that has…
A Diploma / Bachelor’s degree or is a current student and is able to commit to 20-30 hours/wk
Fluency in Cantonese
Food service or retail experience is desirable
Experience using Google Sheets / Excel to analyze data.
Strong communication and objection handling skills.
Technical problem solving skills

People You’ll Work With:
Fung Ying, Central Operations, APAC
Martin, Merchant Operations Specialist
Christy, Merchant Operations Specialist

About Ritual:
Ritual delivers more than just an avenue to skip the lunch line - we serve up a true community experience, helping you connect with your social circle and local businesses via seamless technology, all built around what humans love most - food. Founded in 2014 by three serial entrepreneurs, we’re about a seamless ordering process, helping you discover hidden gems in your community, and connecting with your peers through seamless ordering. We help small businesses thrive in a digital culture with the ease and convenience of push button ordering, while retaining the human connection that makes local shops special. We believe we’re making a positive cultural impact on a global scale - and our investors do, too: we’ve raised $127M in funding, helping us bring Ritual to 40+ cities across North America, Europe, Asia, and Australia.

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We want somebody like you to works closely with our sales and city teams!
Ritual