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Account Servicing Associate

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HelloToby is a community driven marketplace for services. We connect people who need help at home or in office, to people who are willing and able to help.

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Why we do

HelloToby is a community driven marketplace for services. We connect people who need help at home or in office, to people who are willing and able to help.
To us, there is no job too big or too small. From home cleaning to pet training and from photography to app development, we've got you covered.

We're solving hard problems and making a meaningful difference in the lives of customers and professionals.

How we do

It takes a village to start a movement. HelloToby's members are on a mission to empower individuals to use their skills to help others. Whether it’s tiling a bathroom or teaching someone the piano, we believe they are all Work Worth Doing. Through these encounters we inspire better human connections and build stronger communities. We work hard to make this happen daily.

Be Empirical
We’re building an intricate economy made up of millions of transactions. We use data to spot patterns that help us make better judgement calls and design for better experiences.

Be Fast
We are entrepreneurs, and every minute and dollar counts. What are you doing to make a difference today?

Be Tenacious
Success is the sum of small efforts, done repeatedly day in, day out.

Be Empathetic
Behind the millions of transactions are people like us. We understand the core of these transactions are the people; the who's, the why’s, and the how’s.

Be Brave
The path to innovation is fraught with failure. We embrace each failure as a learning opportunity. Fail Fast, Fail Often, Rise Stronger.


The Account Servicing Associate under Business Department is responsible for all operational supports of business services among existing accounts. With the broad scope of business categories like design, development and marketing, it is critical for this position to stay exposed to new technologies and marketing in our routine work.

- Closely liaise with customers to identify and define their project objectives, requirements and scope
- Closely monitor the project progress of required deliverables to maintain customer satisfaction
- Keep high level of intellectual curiosity about the customers’ business and identify their growth potential
- Set up and manage frequent appointments to meet new and existing clients
- Swiftly respond to clients through phone, WhatsApp, online chatroom and e-mails.
- Ability to multitask and handle issues over all channels is a must
- Make sure high standard of deliverables and KPIs are well achieved

- Higher Diploma or Degree holder preferred
- Strong command of Chinese and English both verbally and in writing
- Strong execution skills in carrying out tasks within a tight deadline
- Excellent interpersonal skills and exhibit courtesy, kindness, efficiency and helpfulness
- Excellent communication skills, can speak clearly, calmly, and persuasively in a high-pressure environment
- Reliability and dependability in responding to management direction and solicit feedback to improve performance
- Data-driven mindset, makes practical decisions based on a mix of quantitative and qualitative feedback
- Immediate availability preferred

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Basic info
Looking for Account Servicing Associate
Job type Full-time
Company info
Founded on April, 2016

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23/F, 299 QRC, 299 Queen's Road Central, Sheung Wan, Hong Kong