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Vendor Operations Specialist

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HelloToby

HelloToby members

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  • No description available.

  • Samson Wong
    Business (Finance, HR etc.)

What we do

HelloToby is a community driven marketplace for services. We connect people who need help at home or in office, to people who are willing and able to help.

We are:

Completely Free
HelloToby is FREE to use for customers. Once the job is done, payments are settled offline.

Safe and Trust-worthy
Pros on HelloToby are qualified, verified and have excellent community reviews.

Your helper on everything
For All Your Service Needs. From violin teachers to lawyers, HelloToby is here to help you find the right Pro.

Why we do

HelloToby is a community driven marketplace for services. We connect people who need help at home or in office, to people who are willing and able to help.
To us, there is no job too big or too small. From home cleaning to pet training and from photography to app development, we've got you covered.

We're solving hard problems and making a meaningful difference in the lives of customers and professionals.

How we do

It takes a village to start a movement. HelloToby's members are on a mission to empower individuals to use their skills to help others. Whether it’s tiling a bathroom or teaching someone the piano, we believe they are all Work Worth Doing. Through these encounters we inspire better human connections and build stronger communities. We work hard to make this happen daily.

Be Empirical
We’re building an intricate economy made up of millions of transactions. We use data to spot patterns that help us make better judgement calls and design for better experiences.

Be Fast
We are entrepreneurs, and every minute and dollar counts. What are you doing to make a difference today?

Be Tenacious
Success is the sum of small efforts, done repeatedly day in, day out.

Be Empathetic
Behind the millions of transactions are people like us. We understand the core of these transactions are the people; the who's, the why’s, and the how’s.

Be Brave
The path to innovation is fraught with failure. We embrace each failure as a learning opportunity. Fail Fast, Fail Often, Rise Stronger.

Description

On-Boarding team in Vendor Operations at HelloToby is the face of the company, the direct link to partners, and therefore crucial to the success of the company. As a passionate team member, you will be fully responsible for on-boarding our service providers to ensure that they have the right skills and technology in running a smooth operation with us for the best partnership. You will encounter various situations that will make every single day different from the previous.

Responsibilities
- Schedule a Meeting with NGO and Build up a strong relationship with them to acquire more service providers
- Meet with new service providers and welcome them on-board
- Train new service providers on using devices and our procedures
- Quality management and training
- Handle and solve any potential operational issues / requests which our service providers may have
- Follow procedures and bring in new ideas for improvement
- Interact closely with other members/teams in the company (Customer support, Product Team, Sales, Marketing etc)

Requirements
- Excellent communication skills with fluency in both English and Cantonese
- Strong people skills – outgoing personality (you must meet our partners and service providers)
- Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
- Ability to multi-task in an organized manner in fast-paced working environment
- Enjoy building long-term relationships based on trust and improving the way business is done
- Fresh graduates are welcome

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Basic info
Looking for Vendor Operations Specialist
Job type Full-time
Company info
Founded on April, 2016

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Location

23/F, 299 QRC, 299 Queen's Road Central, Sheung Wan, Hong Kong