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Looking for a CS Guru to join as Operations & Customer Experience Expert

Jou Sun

Jou Sun members

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  • Jessica

What we do

  • 329be7c8 d610 4934 9029 b433f2273c9c?1564457728 Freshest source direct groceries
  • 4c58c1e0 bcd5 4064 b9db 6f6b343051f1?1564457728 Improve profitability of small businesses

Jou Sun, the largest marketplace for Hong Kong farm produce, is expanding its service and reach. Founded in 2015 as a concierge grocery shopping service, it is now a full fledge agri-marketing company that helps the best farms, brands and importers sell directly to customers.

Why we do

  • C8167a6e 9a9d 4aa0 b3e7 d1fbde088860?1564455869 Fresh vegetables direct from quality farms
  • 4f001a74 17ea 4712 bef8 89c425bf43ac?1564455869 Help family businesses braoden their customer base

With Jou Sun, access to the widest and freshest range of groceries is no longer a privilege reserved for restaurants and hotels. With thousands of products from 50 merchants, customers can easily buy $200 to qualify for free delivery. On the other hand, small farms and business owners no longer have to pay exorbitant middlemen fee to market and sell their products.

How we do

  • 799fd3c8 4c9e 46f1 96ac f00e91b56a40?1564455869 Use technology to distrupt agri-marketing market
  • 3d1143be 329d 48a9 8131 bf673332ef6a?1564455869 End-to-end logistics solution tracked by technology

Join Jou Sun to revolutionize how the world eats. We are a startup that uses technology to help farmers and small businesses to sell quality food directly to customers, eliminating middlemen and food wastage. On the other hand, customers can can conveniently order fresh groceries from multiple merchants and get fast home delivery.

By cutting out exorbitant middlemen fees and reducing food wastage with our technology, Jou Sun wants to create a more transparent & fair food system for the world. Visit www.jousun.com or watch our brand video at https://bit.ly/32zJlJ2 to learn more.

We are a rapid growth startup with a flat company structure and hyper fast-pace work culture that is built on relentless innovation, collaborative teamwork and social consciousness.

Description

Your Responsibilities
• Delight and assist customers, merchants and logistics partner on daily opeartions
• Retain and reactivate customers with loyalty and retention programs
• Analyze delivery data and market intelligence for management
• Converse and engage the food community and influencers, offline and online
• Collaborate in cross-functional team projects and ad-hoc tasks to grow Jou Sun

Desired Qualifications
• Passion for Jou Sun’s vision and mission
• 1 year working experience in customer service, logistics or operations
• College education
• Familiar with social media platforms like facebook, instagram
• Eligible to work in Hong Kong without Visa
• Attention to detail and an analytical mind
• Ability to work with tight deadlines in a fast-paced environment
• Excellent written and verbal communication skills in both English and Chinese

Why Join Us?
• 5 day work week
• Startup culture with a fun and collaborative work environment
• Space for you to learn and contribute creative ideas
• Chance to improve how the world eats
• Competitive salary and hospital insurance

Basic info
Looking for Other
Job type Full-time
Company info
Founded on May, 2015

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