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Senior Tech Support Engineer

Senior Tech Support Engineer WANTED! Be our subject matter expert for Twilio’s API products!

Twilio

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What we do

  • Celebrating Twilio's 10th Birthday all around the globe!
  • Jeff Lawson in town for Singapore Team Building

Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

Why we do

Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

How we do

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Description

Be part of our APAC Support team providing product and technical assistance to our customers. You will interact daily with your teammates in Hong Kong, Singapore, and Australia.
Provide support and conduct effective troubleshooting on a dozen of cases daily via email, phone and our ticketing system Zendesk.
Help customers understand the finer points of Twilio capabilities and influence them to implement best practices.
Interact, collaborate and network with other departments in Twilio in your search for solutions that best fit our customers need.
Work cross functionally with Engineering, Product Management, and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.
Help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.
Willing to perform shifts

Basic info
Looking for Senior Tech Support Engineer
Job type Full-time
Company info
Founder Jeff Lawson
Founded on March, 2008
Industries IT (Internet/Mobile) / IT (Telecom/SI/Software)

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Location

15 Beach Road #02-00 Singapore 189677