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Global Operations Associate
on 2019-06-17 355 views

Deliver unmatched experiences to Flexport users


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  • Adeline Ng

What we do

The Operating System for Global Trade

Freight forwarding is the circulatory system for global trade. It still largely runs on paper. Flexport is changing this with a strategic operating model for modern businesses that powers more transparent, more agile, more efficient, and more profitable global supply chains. Flexport and the Operating System for Global Trade bring together technology, infrastructure, and expertise to deliver real-time visibility and control, and a far better freight forwarding experience. Only Flexport connects all the parties in global trade – importers, exporters, trucking companies, ocean carriers, airlines, customs agencies, port terminals – through a single, secure cloud-based platform.

Why we do

At Flexport, we believe that a world that does business together is a better one. It’s called global trade. And freight forwarding is the $1 trillion industry that functions as the circulatory system of global trade — without freight forwarding, global trade simply wouldn’t exist.

Problem is, the freight forwarding industry is antiquated, not customer-focused, and definitely not tech-savvy. We’re changing all that.

How we do

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a new team member

The opportunity:
Flexport is experiencing massive growth with 1,000+ Flexporters across 14 global offices and warehouses. And we’re just getting started. As a result of global expansion, we're looking for sharp, operationally-focused associates to help build our Asia presence and support our local squads.

You will:
- Manage all aspects of international trade from origin to destination;
- Interface with global logistics partners to coordinate international shipments;
- Shepherd clients through the complexities of international trade;
- Collaborate with the sales team to ensure the highest level of service possible; and
- Assist Customs Team with logistical troubleshooting.

You should have:
- 1-3 years of work experience post BA/BS with a strong track record of success. Work experience in Supply chain, operations, customer success, consulting, accounting, or investment banking firm are a plus, but not required. We welcome a variety of backgrounds;
- Excellent communication, interpersonal, and organizational skills;
- An obsession with client happiness. You succeed when they succeed;
- Next-level attention to detail;
- Strong command of English and Mandarin;
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;
- The intellectual horsepower to become an expert on international trade in a matter of weeks; and
- A mastery of email communication. You keep the inbox at zero.

Highlighted stories

SoftBank’s Vision Fund Leads $1 Billion Funding Round for Flexport - WE ARE HIRING!
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Company info
  • 1500 members
  • 43/F, One Taikoo Place, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong 香港 鰂魚涌 英皇道979號 太古坊 太古坊一座 43樓
  • Deliver unmatched experiences to Flexport users