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Merchant Services Executive (Customer Services)

Love shopping? Turn your interest into work!

Goxip

Goxip members

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  • Talent Acquisition Specialist at Goxip - We are hiring like CRAZY!!

What we do

  • C653489f 3cbd 4610 b2f8 c9b523e291c5?1534301840 We Embrace and Drive Change
  • 03dc1122 750f 4573 a262 264709bf1793?1534301840 We keep learning and growing

Goxip is a fast growing startup that is set to be The Shoppable Instagram in Asia. We are riding along the emerging social commerce trend to dominate the exponential increase of mobile penetration in Southeast Asia market. We are uniquely equipped with our powerful image recognition technology to bring a whole new different shopping experience to the tech savvy online shoppers in this generation. A photo is all you need to search for your desired clothes on Goxip which we also allow them to shop instantly as well. We are the only platform that allows users to snap, search, discover, post, buy and sell fashion all in one single destination.

Founded by well experienced founders who previously led two companies to IPOs and won the RISE “HK Breakthrough” pitch competition back in 2015 before raising US$ 1.62 million seed funding (one of the biggest seed round in Asia) in November 2015.
We are seeking passionate and highly motivated team members to join us to change the ecommerce industry and tackle tough challenges being thrown at them!

*** Featured by TechCrunch , Tech in Asia, Huffington Post, Apple Daily and more ***

Why we do

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We aim to become the Fashion Google where anyone can search & shop, socially shop outfit looks, learn the hottest fashion trends, and many more at Goxip.

In 2017 we won 2 awards at the Golden Links Awards for Best Mobile Strategy & Best Innovation. Techcrunch also named us as Asia's Shoppable Instagram.

Some of our top luxury merchants that we work very closely with include NET-A-PORTER, Harrods, Selfridges, Farfetch, MATCHESFASHION, Monica Vinader, and many more.

We are always passionate and determined to reach this goal by embracing and driving change.

How we do

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We will be continuously disrupting the fashion social commerce in Asia by launching new innovations and expanding to Southeast Asia. Whether it's technology or marketing, everyone's welcome to join our big Goxip family!

Here at Goxip, we offer -
* Free Snacks and drinks
* Regular team building activities and happy hour
* Beautiful office with panoramic views of Victoria Harbour
* Work with smart and mission driven people

"Everything you want is on the other side of fear" Juliette Gimenez, Co-founder and CEO of Goxip. So don't be afraid of getting out of your comfort zone to join Goxip :)

Description

About Goxip
Goxip.com is a fast-growing social commerce website seeking to add a Merchant Service Executive to our Hong Kong team!

Goxip offers the opportunity to make an impact quickly in a hands-on and fast-paced environment. We hire self-starters who possess a desire to have a big impact in a growing company.

Key responsibilities:
-Answer and resolve in-app inquiries, customer requests and concerns in a professional manner.
-Enhance customer experience, establish and maintain a good relationship with customers by providing friendly and professional customer support.
-Provide general administrative support to the Data and Marketing team, including data-entry, daily and weekly reports.
-Identify market trends and customer feedback to develop best practice with in-house teams.
-Assist the Department Head to follow up on-going cases.

Requirements:
-Diploma holder or above with 1-2 years of experience in customer service.
-Customer focused with good communication and interpersonal skills; Major interest in shopping, fashion trends and brands.
-Positive and team-oriented attitude; Disciplined and proactive approach, demonstrated ability to build -positive relationships with peers.
-Continuously open to learn with genuine curiosity.
-Fresh graduates are also welcome.

Personality requirements
-You have to love the company like you love your girlfriend <3
-Used to being in a fast paced, horizontal organised structure in order to get things done quick.
-Work hard, play harder! Fun to be with and always up for a laugh.
-Detail minded, dedicated and determined to work around obstacles to get things done.
-Gel well with the team to create our own Goxip culture.
-No BS and straight to the point. Definitely no time for politics in a startup!
-Don’t mind to get your hands dirty.

Perks of Goxip
-Snacks, drinks and booze for free! All you can eat and drink.
-Team nights out to wash the stress out of your system with beer.
-Once a month must attend randomly picked team activity (Never know what’s coming your way).
-You have the honor to be around with the nicest and coolest people on earth.
-No more suit and tie my friend. You work at a startup now :)
-Amazing view of Victoria Harbour from 27th floor in CWB!
-A baby B-ball hoop inside office for internal dunk contest.

Values

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Open communication

Equal conditions with transparency :)

Cross-departmental collaboration

Interact with a variety of personalities :D

Team diversity

Significant uniqueness of each individual on a team!

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Basic info
Looking for Merchant Services Executive (Customer Services)
Job type Full-time
Special features Available to talk on Skype / Foreign nationalities welcome / Come visit with friends / Free snacks/lunch
Company info
Industries IT (Internet/Mobile) / Apparel / Beauty

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Location

27/F, The Hennessy, 256 Hennessy Road, Wan Chai

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