Head of Operation for eatigo Hong Kong.
Eatigo is the ultimate online restaurant reservation portal where users can enjoy real-time deals of up to 50% on every restaurant, every day for free!
Users can choose to dine anywhere, from upscale hotels to popular food chains, and enjoy the same discounts with no strings attached, while restaurants get to fill their empty seats during off-peak hours. The best part? It’s completely free to use.
Founded in 2013, Eatigo’s mission is to connect empty tables with empty stomachs by offering time-based discounts of up to 50% every day at all of its participating restaurants through its online website and mobile applications.
Having seated over 5 million diners at more than 2,000 venues across the region, eatigo is the leading online reservations platform for restaurants in Asia, downloaded by more than 1.5 million users. Backed by Tripadvisor, Eatigo is available in Hong Kong, Singapore, Thailand, Malaysia, India & the Philippines, and is expanding to more countries.
Here at eatigo, we are always looking for passionate individuals who share our love for food and technology. we are a diverse team coming from various backgrounds, countries and cultures. as a dynamically growing organisation, we values skills and talents plus offer excellent career opportunities in an international organization, coupled with attractive benefits and remunerations.
Seeking a highly motivated and energetic candidate for the position of Merchant Operations
The role requires you to work in a fast-paced environment, sometimes under pressure,
remaining proactive and efficient with a high level of professionalism to complete the task.
You should be well-organised, flexible and enjoy the challenge of delivering on time. Fantastic
communication skills with an eye for details are crucial for this role.
We are looking for team players who are passionate about what they do! If you find the
prospect of working in a start-up environment exciting, send us your CV now!
WHAT YOU’LL DO:
Responsible for merchant onboarding & management on an ongoing basis
Responsible for planning and execution of merchant training
Be on the front line of the business, responding to merchant enquiries and
Be the Subject Matter expert on use of merchant interfaces and work with product
team for improvements
Manage merchant accounts and analyse different ways to optimize merchant revenue
WHAT YOU’LL NEED:
Candidates with at least 1 year of experience in a similar role will be highly preferred
Self-motivated with a strong affinity for problem solving
Exceptional written and verbal communication skills
Ability to listen and empathize with the situation
Good command of spoken and written English and Chinese
Resourceful and capable of learning fast and independently