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Customer Service Advocate

Dreams come true today! Golden ticket to work overseas and support the world's biggest internet company!

Teledirct Telecommerce Sdn Bhd

Teledirct Telecommerce Sdn Bhd members

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What we do

  • 5aa7dbfd 1a05 46a8 a2a6 04a209988ad4?1522048887
  • B7c53ff8 9ac0 429e bd1a 4bdf38cb63bf?1522055615 As part of our ongoing CSR programme, Teledirect Malaysia visited the Lovely Disabled Home in Petaling Jaya to deliver donations from the Chinese New Year Donation Drive.

Teledirect provides multinational organizations with outsourced contact center services to improve their customer service or to accelerate their sales. We operate state-of-the-art contact centers in Singapore, Hong Kong, Malaysia, Thailand and The Philippines. As part of the WPP group, we have a track record of success in the airline, luxury, insurance, banking and technology sectors. As Asia-Pacific’s leading and most award-winning contact centers, we attribute our success over the last two decades to our investment in people. This longstanding tradition of excellence starts by hiring exemplary talent and providing the state-of-the-art facilities, the latest technology and outstanding learning opportunities to both empower and accelerate career growth. Learning from inspiring leaders and being part of highly motivated teams, we provide a platform for personal and professional growth, and the opportunities to gain key skills and competencies in the most dynamic industries. You may get more information via https://www.teledirectasia.com/

Why we do

  • Ab5d214b 4d07 443f ba9c 1ed6b2480c58?1522055615 MALAYSIA – Teledirect Telecommerce made waves at the 18th Malaysian Contact Centre Awards 2017 by winning 17 corporate and individual industry awards.
  • C6b23bf6 43b3 4f9f bb1b 4a497f136be7?1513573989 Google has awarded its inaugural External Telesales Operator (ETO) Award to Teledirect for surpassing performance targets in the second quarter of 2015 while meeting its strategic objectives.

Our Vision. To be acknowledged as “the Best Provider of Customised Solutions”�� in telecommerce and teleconsulting in Asia through consistently meeting and exceeding the expectations of our clients.
Our Mission. To assist companies to achieve higher and faster business growth and higher return on investment by generating creative and customised total solutions.

How we do

  • 84ae5bc3 8012 4693 980f 736ed1f24e26?1522048886
  • 4bf1cdef 54a6 4108 8d24 7a320434452b?1522048887

We operate 8 contact centres in Asia (Singapore, Thailand, Malaysia, Hong Kong, Indonesia, Philippines, China, Japan), offering 2,500 fully computerised workstations in state-of-the-art premises.
Our data security approach meets the highest international standards.
We work with the following technology providers for optimal performance in terms of systems uptime, reliability and functionality.

Description

Customer Service Advocate - Malaysia

Would you like to work in overseas and experience different working culture, environment and lifestyle? Would you like to support customers of the world’s biggest Internet brand name? 
If this is you, we want you!

TeleDirect Telecommerce is seeking Hong Kong’s best customer service advocate to support the internet giant's business in Malaysia.

As a Customer Service Advocate you will be part of the largest, dynamic and diverse team in Malaysia. Your workplace will be in our ultra-modern offices in the city center of Kuala Lumpur, equipped with fun playroom and a cafeteria that provide you FREE lunch during your working days!

Your work would entail:
• Support customers for online marketing and campaigns.
• Communicates to customers via phone, email or chat for any issues related to their interaction with the advertising product.
• Manage the relationship between the world’s biggest Internet brand name and its customers resulting in increased business by providing consultative advice sales solutions.
• Tell us how we can be better and act as a voice for users/advertisers to provide product and process improvement opportunities.

You’ll Receive… 
• A month’s training to prepare you for the work and be supported by one of the best Customer Service Leads in the business. The course will be in English and therefore it is important that you speak and understand English well.
• Fun and modern working environment
• Career advancement opportunities
• Rewards and Recognition
• The satisfaction of helping people and building solutions
• Great motivation activities
 
We Love…
• Experience in customer service
• A creative mindset and understanding of customer needs
• Enjoy being on the phone with our customers
• Strong communication skills and a flair for convincing and presenting an argument
• The ability to work in an organized and structured manner
• Fluent English and Cantonese

Basic info
Looking for Customer Service Advocate
Job type Full-time
Special features Foreign nationalities welcome / Free snacks/lunch
Company info
Founder Laurent Junique
Founded on January, 1995
Headcount 1202 members
Industries IT (Telecom/SI/Software)

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Location

Level 9, Axiata Tower, No9 Jalan Stesen 5. KL sentral.50470. Kuala Lumpur

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