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Community Manager

Community Manager

Synergy Biz Group

Synergy Biz Group嘅成員

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What we do

  • 2c43f01e fc8f 4508 8c29 5bb2f13c963c?1521190954 Co-living Space
  • C064094f c5fc 42d9 a0fb 161ce654b90a?1521190953 Co-working Space

Synergy Biz Group Limited (“Synergy”) is a passionate team of professionals with backgrounds in architectural design, project planning and development consultancy. The company is dedicated to providing innovative solutions to the youth of Hong Kong through the idea of “co-space”. Synergy revitalizes underutilized properties into creative, practical and affordable co-living, co-working and multi-purpose spaces with the aim to create an extended community circle for the next generation. Currently, Synergy provides co-working and co-living spaces across Kowloon and Hong Kong Island, covering Hung Hom, Tsim Sha Tsui, Mongkok, San Po Kong, Quarry Bay and Kowloon Bay.
www.synergybizgroup.org

Why we do

Synergy Co-Living is a Hong Kong-based collaborative living company that creates and manages residential communities for millennials and young professionals in major cities across the Asia Pacific region. We provide our residents with more than just conveniently-located and impeccably-designed places to live at affordable, all-inclusive rents; we curate stunning communal spaces, social events and cultivate a strong sense of community through a proprietary technology-driven interface while delivering services to services apartment standards. Our co-living collection of properties in Hong Kong was opened in 2015 & 2017 with properties in the region close behind. Synergy’s corporate culture is inclusive, encouraging, and fun and our team’s diverse mix of cultural backgrounds, professional experience, and passion is a testament to that.

說明

About the role:
We’re looking for a warm and approachable self-starter with a passion for delighting customers and building community to manage our Synergy coliving development in Hong Kong. This person will be responsible for delivering our brand promise to the residents at the property and maximizing our customer satisfaction by maintaining an extraordinary sense of community, managing & running the day-to-day operations of the space, developing creative local marketing strategies, and planning engaging member events. This person will manage a small team of Resident Services Associates, report to the Directors and work closely with the Chief Executive Officer.
Responsibilities include:
• Delivering and facilitating outstanding customer service to deliver our brand promise and liaising between Synergy headquarters and the property, and represent the brand in all aspects
• Creating a warm and welcoming environment both in day-to-day service and community events
o Managing community initiatives designed to develop resident relationships, especially twice-a-month public events to help build both brand and property awareness
o Resolving resident issues with professionalism and patience
o Analyzing and reporting on resident suggestions with creativity to enhance living experience
• Conducting property tours to support Synergy’s leasing strategy when needed and overseeing the resident application process
• Overseeing and managing daily office operations and Resident Services Associates and other property staff as well as the recruitment process as needed
o Inputting and maintaining accurate data across various platforms including profit and loss management
o Managing third party vendors and brand partnership commitments
o Identifying and logging system bugs and general areas for improvement
• Executing and managing social media marketing strategies at the property
Eligibility:
• Strong communication skills in written and spoken English, Mandarin and Cantonese
• Bachelor’s Degree from a reputable university studying hospitality, event management, marketing, property management and/or general Business
Requirements:
• Management experience with a minimum of 5 to 8 years of experience in a customer-facing setting
• Management experience of multiple departments within a complex environment with multiple commitments to customers, staff, and day-to-day operations
• Prior collaboration with executive teams to develop strategic plans across multiple business functions, improving process and surpassing standards to drive business
• Experience in inspiring, motivating, training, and developing team members to consistently provide exceptional customer service and drive for results
• Experience in managing events, from third party onboarding to executing and delivering vision to customers
• Experience in adapting to challenges, dealing with emergency or crisis situations when called upon, and a knack for managing conflict and complaints when they arise and promptly following up to reduce the amount of detractors in a constantly changing environment
• Flexibility in schedule – although work hours will be standard, they may shift based on business needs

Technology requirements:
• Microsoft Office, Facebook, Instagram (basic skills in Adobe Photoshop and Illustrator, Twitter, WeChat and Snapchat preferred in addition)
• Experience using Property Management Systems, Finance and Accounting Systems

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