Jamie Kim

Asia Startup Network / Organizing team of Makan for Hope Festival 2021

Jamie Kim

Asia Startup Network / Organizing team of Makan for Hope Festival 2021

Singapore

Jamie Kim

Asia Startup Network / Organizing team of Makan for Hope Festival 2021

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Originally from Korea, I have studied and worked in London, Geneva, Bangkok, Singapore in the last decade. With a global outlook and a regional affinity to Southeast Asia, where I have spent the last 7+ years, I worked across industries in organizations with a digital focus, in functions of project management/process design/innovation support/operations management.

未来

この先やってみたいこと

未来

Intersections of operations, marketing/communications, customer experience improvement in a digitally-driven organization

2021年
-
現在

Asia Startup Network

11 months

Organizing team of Makan for Hope Festival 2021
現在

2021年 -

現在

Enabling a first-of-its-kind virtual dialogue series within the Asia tech/startup/VC ecosystem, aiming to raise $125K for the underprivileged population (www.makahforhope.org) Leading in production of marketing/communication materials

2020年
-
2021年

INSEAD

2 years

Business administration

2020年 - 2021年

- Selected courses: Technology/Innovation Strategy, Analytics for Retail/Travel, Visualization for Persuasion, AI Strategy - Exchange student at Kellogg School of Management, Northwestern University, Evanston, USA (remote)

MBA summer project with Google Shopping

Identified ecommerce merchant quality signals and compiled conversion optimization guideline

2020年7月 - 2020年8月

MBA summer project with Prete Pop

Advised on online retail event startup’s product/expansion strategy in APAC; compiled 50-page research deck

2020年7月 - 2020年8月

INSEAD Tomorrow's Leaders Scholarship

2020年1月

2018年
-
2019年

Agoda

5 years

Project manager

2018年 - 2019年

Projects under Efficiency and Effectiveness team • Co-led establishment and launch of flights customer service operations, Agoda's new business line (live in July ‘19) and top priority company-wide project of the year

2016年

Procedural compliance and quality assurance specialist

2016年

• Oversaw 3 key efficiency product launches in booking management system; led compilation of business requirements, user acceptance testing, communication across the department • Analyzed internal user/customer behaviors and proposed operations solutions to senior management • Led the department’s 1st competitive benchmarking analysis, which was delivered to C-level management

2015年

Customer experience specialist

2015年

• Selected as Employee of the Month in 3 months for high Customer Satisfaction Score; promoted to team where average tenure of members was more than 5 years

2015年

Zalora

1 year

Onsite manager

2015年

• Managed key onsite campaign channels (desktop/mobile website, app) for strategy and technical execution (HTML configuration, troubleshooting); devised reporting systems, led local launch of features and optimized campaign performance in coordination with category managers • Built Onsite Team and trained executives to handle web creation and upload requests from all departments and solve technic

2013年
-
2015年

United Nations Development Programme (UNDP) Bangkok Regional Hub

3 years

Programme Analyst, Knowledge Innovation Capacity Group

2013年 - 2015年

• Sponsored by Government of Korea by passing national competitive exam • Supported implementation of Regional Hub’s digital strategy; led communications of team’s change management work by publishing articles and co-managing UNDP social media accounts (Facebook, Twitter); coordinated innovation training workshops for UNDP staff across 3 countries

Youth and Democratic Citizenship in East and South-East Asia

2015年6月

2010年
-
2011年

London School of Economics and Political Science (LSE)

2 years

Master of Science in Development Studies

2010年 - 2011年

- Graduated with Merit - Dissertation: Exploring the 2010 UN MDG summit process from the view of NGO participants from developing countries: implications of their agency-led empowerment for contemporary global politics

Global Civil Society 2012 - Review of 'Filter bubble'

2012年6月

2006年
-
2010年

Seoul National University

5 years

Bachelor of Arts in Political Science and International Relations

2006年 - 2010年

- Graduated Cum Laude (GPA 3.9/4.3); awarded scholarship for academic excellence for 5 semesters - Exchange student at Simon Fraser University, Vancouver, Canada


スキルと特徴

Analytical writing

0

Project management

0

Operations

0

Research

0

Customer experience management

0

Publications

Youth and Democratic Citizenship in East and South-East Asia

2015年6月

Global Civil Society 2012 - Review of 'Filter bubble'

2012年6月

Accomplishments/Portfolio

MBA summer project with Google Shopping

2020年7月 - 2020年8月

MBA summer project with Prete Pop

2020年7月 - 2020年8月

Awards and Certifications

INSEAD Tomorrow's Leaders Scholarship

2020年1月