Kevin Christopher Lao

Prudential Assurance Company Singapore / Financial Consultant

Kevin Christopher Lao

Prudential Assurance Company Singapore / Financial Consultant

Singapore

Kevin Christopher Lao

Prudential Assurance Company Singapore / Financial Consultant

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To make work CLEAR, SIMPLE and Efficient

My friends call me "Kevin"

IVR Phone System Set up | 480 Hours

I identified that 90% percentage of answered calls by our office sales team (telemarketers) are intended for other departments. This resulted to less time to conduct outbound sales, which is why me and my team look for alternatives and found a solution that we benchmark to existing large corporation. The Interactive Voice Receptionist, the voice prompt that you hear when you can a trunk line number, it provides a local directory for callers to go directly without a need for person to transfer the call. Increase sales output of the Office Sales Team to 4 Million from 2.5 Million and eventually hit 5 Million after 6 months

Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours

After documenting most of our processes, our Audit Department had a big problem, how to audit all the processes with a team of 8 personnel. So I proposed the use of an automated BPM platform (KissFlow), based on our research it is the most easy to use and simple BPM software in the market. It simply enabled use to convert our manual forms to online forms,set business rules that the system could follow and enabled the live generation of reports. Although it is a paid service, I have convinced the board that it will only cost 2 minimum paid employee per month but will save around 40% of the actual time worked by all of the employee daily, which translated into more than 20 million in savings annually. We have shorten the processing time and report generation time of the following processes. Manpower request, Onboarding Proceess, Cash Request, Check Request, Refferal Request etc.

Established the Goverment Compliance Management and Document Management System | 320 Hours

The monitoring of Government Compliance Requirements were decentralized as well as the safekeeping of all relevant documents, this results to a slow and unreliable process which resulted to penalties of more than 2 Million pesos annually. With the application of ISO 9001:2008 format of record management as well as documentation of all government compliance processes, we have centralized both government compliance management and Document and Archive Management Any document within the centralized archive system can be retrieved within 15 minutes, while we have limited government penalties to 100k last 2014 and 30k last 2015

Established the Project Acceptance Process | 960 Hours

After a Supply and Install Contract was been one, it needs to be turned over to our project management committee, but the sales team also has a hard time to complete the project management committee in one meeting, making the actual turnover long and creates the need to have a series of meeting which results to delays and sometimes error in ordering or actual project installation. So instead of a single meeting, I arrange 4 meetings to take place, one for Project Acceptance, one for Design Verification, one for BOQ Finalization and one for Project Budget Approval, all are set for an hour and only the specific project committee needed for the meeting agenda is invited. This resulted to a standardization of project turnover lead time of 14 working days and decreased change orders to just 3% of the project budget.

Documented 132 processes ( Introduction of ISO 9001:2008 QMS ) | 3840 Hours

As the new Business Process Management Head, I needed to document all existing processes. So I started by creating the Procedure Approval Process to ensure that all new procedures will be documented and will undergo the necessary review and approval, I have also created the procedure format for all existing processes and have established the process creation workflow. I have developed a team of business process officers as well from a single officer to 3 officers currently. This enabled the management to easily review existing processes, realign or revised those that needs to be update and request for new processes that is needed.

未来

この先やってみたいこと

未来

I want to be part of a change that will help make things clear, simple and efficient. I believe that using my skills, experience and capacities I can be of great value to others and in doing so I want to become both financially free and be able to support others in a sustainable manner as well

2018年7月
-
現在
Prudential Assurance Company Singapore

Prudential Assurance Company Singapore

3 years

Financial Consultant
現在

2018年7月 -

現在

Events we organized for the Filipino Community here in Singapore

2017年3月
-
2018年7月
Chef Remi International

Chef Remi International

1 year

Ecommerce Operations Head

2017年3月 - 2018年7月

• Established and Managed a Customer Management System for Email and Chat Support using Freshdesk and Zendesk • Developed and Managed Various Lead Generation Platforms for Marketing from • Click Funnels, Landing Pages to Facebook Ads Autoresponders • Established and Managed a Product Listings Management and Monitoring Process in all Products in

Amazon Storefront - Chef Remi

Using Product Reviewers to increase sales

Design Collateral

2016年7月
-
2017年3月
Amici Group of Companies | Amici Mercantile Inc.

Amici Group of Companies | Amici Mercantile Inc.

5 years

Head of Administration

2016年7月 - 2017年3月

• Lead and Managed the Admin Team and Security Team • Establish and Managed the Asset, Vehicle and Facilities Management System of the Amici Group Organization • Managed the Procurement and Allocation of Office Supplies and Consumables with the Amici Group Organization

2014年1月

Business Process Management Head

2014年1月

• Lead and Managed the Government Compliance Team and the Business Process Team • Established and Developed the Business Processes to align to Business Goals • Have established and implemented the ISO 9001 2008 Quality Management System in the organization

2012年12月

Assistant Sales Manager

2012年12月

• Lead and Managed 5 Sales Teams (Systems/B2B Group, Retail Group, Office Sales Group, Domestic Sales Group and the Condominium Sales Group) • Managed, Monitored and Assigned Sales Leads to each team • Managed and Review data in the Sales CRM • Reviewed and Approved Cash Request, Business Trips and Sales Calls for Special Projects

2012年6月

Management Trainee

2012年6月

Have Undergone a 6 month intensive training working in all 10 department of the Amici Group of Companies and provided comprehensive action plans to improve the operation of each department

2012年4月

Univesity of Santo Tomas

Legal Management

2012年4月

I was a Full Scholar and an Office of the Scholar's Association of the University


スキルと特徴

Photoshop (Basic)

0

HTML

0

Ecommerce

0

Excel

0

Google Suite

0

Accomplishments/Portfolio

Amazon Storefront - Chef Remi

Using Product Reviewers to increase sales

Design Collateral

Events we organized for the Filipino Community here in Singapore

Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours

さらに表示

Awards and Certifications

HI Module – Health Insurance

2018年5月

M9A Module – Life Insurance and Investment Linked Policies II

2018年4月

M5 Module – Rules and Regulations for Financial Advisory Services

2018年2月

M9 Module – Life Insurance and Investment Linked Policies

2018年2月

Lean Six Sigma Green Belt

2015年8月

さらに表示


言語

英語 - 日常会話, タガログ語 - 日常会話

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