Kevin Christopher Lao
Prudential Assurance Company Singapore / Financial Consultant
Kevin Christopher Lao
Prudential Assurance Company Singapore / Financial Consultant
Singapore
プロフィール
つながり
Kevin Christopher Lao
Prudential Assurance Company Singapore / Financial Consultant
To make work CLEAR, SIMPLE and Efficient
My friends call me "Kevin"
IVR Phone System Set up | 480 Hours
I identified that 90% percentage of answered calls by our office sales team (telemarketers) are intended for other departments. This resulted to less time to conduct outbound sales, which is why me and my team look for alternatives and found a solution that we benchmark to existing large corporation. The Interactive Voice Receptionist, the voice prompt that you hear when you can a trunk line number, it provides a local directory for callers to go directly without a need for person to transfer the call. Increase sales output of the Office Sales Team to 4 Million from 2.5 Million and eventually hit 5 Million after 6 months
Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours
After documenting most of our processes, our Audit Department had a big problem, how to audit all the processes with a team of 8 personnel. So I proposed the use of an automated BPM platform (KissFlow), based on our research it is the most easy to use and simple BPM software in the market. It simply enabled use to convert our manual forms to online forms,set business rules that the system could follow and enabled the live generation of reports. Although it is a paid service, I have convinced the board that it will only cost 2 minimum paid employee per month but will save around 40% of the actual time worked by all of the employee daily, which translated into more than 20 million in savings annually. We have shorten the processing time and report generation time of the following processes. Manpower request, Onboarding Proceess, Cash Request, Check Request, Refferal Request etc.
Established the Goverment Compliance Management and Document Management System | 320 Hours
The monitoring of Government Compliance Requirements were decentralized as well as the safekeeping of all relevant documents, this results to a slow and unreliable process which resulted to penalties of more than 2 Million pesos annually. With the application of ISO 9001:2008 format of record management as well as documentation of all government compliance processes, we have centralized both government compliance management and Document and Archive Management Any document within the centralized archive system can be retrieved within 15 minutes, while we have limited government penalties to 100k last 2014 and 30k last 2015
Established the Project Acceptance Process | 960 Hours
After a Supply and Install Contract was been one, it needs to be turned over to our project management committee, but the sales team also has a hard time to complete the project management committee in one meeting, making the actual turnover long and creates the need to have a series of meeting which results to delays and sometimes error in ordering or actual project installation. So instead of a single meeting, I arrange 4 meetings to take place, one for Project Acceptance, one for Design Verification, one for BOQ Finalization and one for Project Budget Approval, all are set for an hour and only the specific project committee needed for the meeting agenda is invited. This resulted to a standardization of project turnover lead time of 14 working days and decreased change orders to just 3% of the project budget.
Documented 132 processes ( Introduction of ISO 9001:2008 QMS ) | 3840 Hours
As the new Business Process Management Head, I needed to document all existing processes. So I started by creating the Procedure Approval Process to ensure that all new procedures will be documented and will undergo the necessary review and approval, I have also created the procedure format for all existing processes and have established the process creation workflow. I have developed a team of business process officers as well from a single officer to 3 officers currently. This enabled the management to easily review existing processes, realign or revised those that needs to be update and request for new processes that is needed.
未来
この先やってみたいこと
未来
I want to be part of a change that will help make things clear, simple and efficient. I believe that using my skills, experience and capacities I can be of great value to others and in doing so I want to become both financially free and be able to support others in a sustainable manner as well
-
現在
Prudential Assurance Company Singapore
Financial Consultant現在
2018年7月 -
Events we organized for the Filipino Community here in Singapore
-
2018年7月
Chef Remi International
Ecommerce Operations Head
2017年3月 - 2018年7月
• Established and Managed a Customer Management System for Email and Chat Support using Freshdesk and Zendesk • Developed and Managed Various Lead Generation Platforms for Marketing from • Click Funnels, Landing Pages to Facebook Ads Autoresponders • Established and Managed a Product Listings Management and Monitoring Process in all Products in
Amazon Storefront - Chef Remi
Using Product Reviewers to increase sales
Design Collateral
-
2017年3月
Amici Group of Companies | Amici Mercantile Inc.
Head of Administration
2016年7月 - 2017年3月
• Lead and Managed the Admin Team and Security Team • Establish and Managed the Asset, Vehicle and Facilities Management System of the Amici Group Organization • Managed the Procurement and Allocation of Office Supplies and Consumables with the Amici Group Organization
Business Process Management Head
2014年1月
• Lead and Managed the Government Compliance Team and the Business Process Team • Established and Developed the Business Processes to align to Business Goals • Have established and implemented the ISO 9001 2008 Quality Management System in the organization
Assistant Sales Manager
2012年12月
• Lead and Managed 5 Sales Teams (Systems/B2B Group, Retail Group, Office Sales Group, Domestic Sales Group and the Condominium Sales Group) • Managed, Monitored and Assigned Sales Leads to each team • Managed and Review data in the Sales CRM • Reviewed and Approved Cash Request, Business Trips and Sales Calls for Special Projects
Management Trainee
2012年6月
Have Undergone a 6 month intensive training working in all 10 department of the Amici Group of Companies and provided comprehensive action plans to improve the operation of each department
Univesity of Santo Tomas
Legal Management
2012年4月
I was a Full Scholar and an Office of the Scholar's Association of the University
スキルと特徴
Photoshop (Basic)
HTML
Ecommerce
Excel
Google Suite
Accomplishments/Portfolio
Amazon Storefront - Chef Remi
Using Product Reviewers to increase sales
Design Collateral
Events we organized for the Filipino Community here in Singapore
Implemented and Transitioned 80% of our processes to an automated BPM platform | 960 Hours
さらに表示
Awards and Certifications
HI Module – Health Insurance
2018年5月
M9A Module – Life Insurance and Investment Linked Policies II
2018年4月
M5 Module – Rules and Regulations for Financial Advisory Services
2018年2月
M9 Module – Life Insurance and Investment Linked Policies
2018年2月
Lean Six Sigma Green Belt
2015年8月
さらに表示
言語
英語 - 日常会話, タガログ語 - 日常会話
アプリをインストールして、知り合いの最新の活躍をフォローしよう