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Job postings for Customer Service
Assistant Manager, Community & Customer Success
JOIN US as Assistant Manager if you're passionate to deliver quality customer experience!
⭐️As an ideal candidate, you will display the following core competencies⭐️ - Attentive to details, and manage tasks effectively and efficiently - Enjoy managing both internal and external relationships - Passionate about customer service, education and technology - Actively listening and taking thoughtful actions Your key responsibilities will be in the following areas: - Suggesting and adjusting strategies according to the set KPIs - Maintaining and ensuring retention of clients and providing strategic plans in relation to retention - Being able to build sustainable relationships with customers and provide value-adding services to drive increased satisfaction - Increasing customers retention and growth by conducting regular feedback sessions and recommending further learning opportunities - Acting as a main point of contact for new and existing customers and engaging them through the entire consumer lifecycle - Maintaining the service standard, setting procedures/rules and streamlining operations, in order to raise customer experience - Resolving any customer issues with complexity - Communicating closely with internal departments such as Product and/or Training teams to identify areas for improvements 📇Required Skills: - Possesses 3-4 years of relevant customer service and/or sales experience, with experience in managing a small team of 2-3 - Proficient in both spoken and written English, at a Business English level - Possesses a growth mindset, with multi-tasking and problem-solving skills - Demonstrates good interpersonal, presentation and up-selling skills - Highly flexible and adaptable to continuous change and growth - Candidates with more experience will be considered as a Manager 👉Click ”I’m interested” to apply! Remember to FILL IN YOUR PROFILE and UPLOAD YOUR CV! ⚠️Empty profiles will NOT be considered ⚠️
Associate, Customer Success (FT or PT)
JOIN US if you're a detail-oriented person and passionate to deliver excellent customer experience!
As an ideal candidate, you will display the following core competencies: - Very attentive to details,and manage tasks effectively and efficiently - Enjoy continually manage both internal and external relationships - Always curious and want to learn more, gaining insight from observation - Optimizing processes, being accurate and quick - Actively listen, taking intentional and thoughtful action Your key responsibilities will be in the following areas: - Serve as the primary point of contact and create a welcoming and collaborative environment to clients and partners with the highest level of customer services - Act as Preface's brand ambassador, deliver our core values to clients and strive to achieve our mission - Excite, engage and educate clients through calls, emails or text and events to educate them and drive growth in Preface's offering and answering questions - Work and support our community initiatives designed to foster connections and maintain a good relationship with clients, including event support and logistics, communications, and administrative follow-ups - Address day-to-day operational needs of clients and partners by collaborating with Training, Sales and other groups who support the administration of crucial functions - Continuously track, analyze and report on the metrics of the team - operational data, customers feedbacks and inquiries to identify opportunities to operate more effectively and efficiently - Partner with internal teams to build, communicate and maintain policies, guidelines, and procedures within the company - Review the current operation flow, recommend and work with your Manager to set up new processes to streamline and improve the customer experience, hospitality, operations, etc. - Perform additional responsibilities as assigned to meet business needs Required Skills: - Passionate and believes in Preface’s mission and vibes - Fluent in both written and verbal English - Demonstrate excellent interpersonal and communication skills with the ability to adjust to different situation - Self-motivated and driven, used to being in a fast-paced and ever-changing environment - Exceptional organizational and multitasking skills - Proficient in basic computer skills - Customer service and/or sales experience a plus We welcome both Full-time or Part-time applicants! For Part-time applicants, we hope you will be able to commit for a minimum of 3 days per week.
Job postings for Operations
Barista & Senior Barista
Coffee lover in style? PREFACE COFFEE wants you to be our Barista / Senior Baristas!
We are on the lookout for fun, passionate and hardworking and fun personalities to join our team! ☕️Job Duties: - Prepare and serve Coffee professionally, adhering to our Brand's quality & presentation standards and according to customers' preferences on coffee beans, dairy / sugar ratios etc. - Prepare and recommend light food items to customers that go along well with Coffee - Assist with new shop opening in Central - Deliver high quality & hospitable customer service - Assist in cashier and stocktake duties - Manage events or workshops held in the Coffee Shop - Promote the culture, mission and values of Preface Coffee - Maintain Coffee Shop presentation including equipment cleanliness - Maintain all safety and hygiene standards and procedures ☕️Required Skills: - Possess great knowledge about Coffee - Possess great passion on data-driven coffee concepts - Minimum of 1 year's coffee experience; Baristas with stronger experience will be considered as Senior Baristas - Experience working in lifestyle coffee shops or hotels would be an advantage - Proactive, a team-player and has a great attitude - Good command of spoken English & Cantonese - A flexible schedule and is available to work over the weekends 👉Click ”I’m interested” to apply! Remember to FILL IN YOUR PROFILE and UPLOAD YOUR CV! ⚠️Empty profiles will NOT be considered ⚠️
Coffee lover who's willing to put your knowledge to good use? PREFACE wants you!
We are on the lookout for fun, passionate and hardworking and fun personalities to join our team! Job Duties: - Prepare and serve beverages - Assist in preparing of food - Maintain high quality of service - Assist management with pre-opening or closing duties and other duties - Adhere to all food hygiene standard and procedures Job Requirements: - Passionate about Coffee - Be able to work on a part-time basis, with at least 3 working days per week - Minimum of 6 months of specialty coffee experience - Pro-active, team-player and have a great attitude - Must be comfortable with shift work
Job postings for HR / Admin
Assistant Manager, Training & People Development
JOIN US as Assistant Manager if you're passionate to deliver quality experience!
As an ideal candidate, you will display the following core competencies: - Attentive to details, and manage tasks effectively and efficiently - Enjoy managing both internal and external relationships - Passionate about education and technology - Always curious about learning new things and gaining insights from observations - Actively listening and taking thoughtful actions Your key responsibilities will be in the following areas: - Identify hiring needs and perform end-to-end recruitment activities, including but not limited to sourcing, interviewing and assessing Teachers - Build and foster relationships with external partners such as third-party recruitment vendors - Act as a partner to execute effective learning and development programs for Teaching staff - Identify training needs, design and conduct training programs for Teaching staff - Conduct post-training evaluation, including but not limited to measuring training outcomes and analysing results - Cultivate a desirable work environment and drive Teachers’ productivity through different initiatives - Enhance teaching performance through class observations and talent development programs - Provide coaching and mentoring for Teachers where necessary Required Skills: - Possess passion for education - Possess 3-4 year’s relevant training experience in similar capacity - Demonstrates excellent interpersonal and communication skills with the ability to adjust to different situations - Able to work and thrive in a fast-paced environment, learn rapidly - Proficient in both spoken and written English - Flexible team player who is willing to do what it takes to get the job done and enjoys challenges - Candidates with more experience will be considered as a Manager
Job postings for Other
Part-Time Coding Instructor
If you pursue a critical eye for quality and are up for creating an impact in education, YOU'RE THE ONE!
- Conduct programming courses to kids, teenagers and/or young adults - Collaborate in curriculum development, lesson planning and progress determination - Communicate with parents professionally with occasional consultations - Liaise with parents to provide the best learning solutions so that students are motivated to learn Requirements: - Passionate in teaching and mentoring kids, teenagers and /or young adults - Bachelor’s degree or above is preferred - Applicants with NO programming background is also preferred - Passionate in learning new things, especially computer science - Excellent in verbal skills in English - Strong interpersonal relationship and communication skills in all levels Interested parties please click "I'm interested"! Remember to fill in your profile or attach your CV on your profile :)